Recall & safety warning: Rock Exotica Omni Swivel Pulley

The button assembly on a limited number of 1.1” Omni Swivel Pulleys and associated variants may not be secure. If the button comes out the side plate can open, allowing the rope to fall out which can result in serious injury or death. It was discovered that a small number of pulleys manufactured from February 2020 through October 2022 may not have had adequate thread locker or sealant, allowing the set screw to back out. Under normal circumstances, either the thread lock or sealant is adequate to secure the button and prevent this issue.

Rock Exotica is issuing a recall for Omni Block 1.1” style pulleys, manufactured from February 2020 through October 2022. These pulleys must be returned to us for inspection / repair.

Rock Exotica is also issuing an inspection notice for all Omni Block style pulleys made from 2018 through October 2022. Pulleys can be inspected by the user / competent person, or if you are not comfortable doing the inspection, you can return it to us for inspection. Inspection criteria is detailed at the end of the document.

Additionally, as a reminder, all products should be inspected before and after each use. For Omni pulleys, the buttons and set screws should be a part of this inspection, along with checking for cracks / deformation / corrosion, the action of the side plate, sheave and swivel eye, bolts, and general condition. Accordingly, we are including supplementary information on checking the button set screws for earlier Omnis made before 2018.

Follow these steps to determine if your Omni Pulley is subject to recall:

a) Verify the model number of your Omni Pulley as a 1.1” variant.
b) Find the serial number on your Omni Pulley.
c) IF the serial number falls on or within the range of 20050xxx to 22304xxx, then your Omni Pulley is subject to recall and must be returned to Rock Exotica. Follow the instructions on page 6 to return your pulley for inspection or repair.

Use the information on page 3 and 4 from the attachment on the top of the page to identify your model, matching the correct part number along with the description.

The Recall dates span from February 2020 through October 2022 for the 1.1” Omni Pulley. The serial numbers that correspond are: 20050xxx to 22304xxx.

           

*If you have any questions about whether your serial number falls within this period, please contact us at info@safetypro.nl.

Depending on your location, processing your Omni Pulleys for repair will take place directly with Rock Exotica, or with our worldwide network of authorized distributors. If you are located outside the US, please find the distributor closest to you and click on the Online Repair link to return your equipment for inspection. The distributor handling the inspection / repair is listed next to the region or country below:

Germany, France, Spain, Italy, Sweden, Hungary, Ireland and Poland
Contact Email: recall@rockexotica.de
(Customers will be returning items through our German Distributor)

Norway – AAK Safety - www.aaksafety.no

Benelux – R3B Safety & Rescue - www.r3b.eu Online Return Form: Benelux

United Kingdom
For Arborist customers, contact: Sales@rockexotica.co.uk (www.gustharts.com)
For Rope Rescue & Work at Height customers, contact: sales@r3sargear.com (www.r3sargear.com)

If your location is not covered above, contact the dealer or distributor where the product was originally purchased or contact recall@rockexotica.com for more information.

Inspect Before Next Use!

Follow these steps:

a) Identify the location of the set screw(s) on your Omni Pulley.
b) Compare the images in the inspection criteria to your pulley.
c) Follow the inspection instructions to determine if you are required to return your pulleys for additional inspection by Rock Exotica and repair if necessary.

If you are not comfortable doing the inspection, you may return your device(s) to us and we can perform the inspection for you. See details on returning your device for inspection on page 6.

The inspection criteria below apply to Omni Pulleys manufactured from about 2018 to the current date. The serial number corresponding to this period begins at 18001xxx.

The inspection criteria below apply to Omni Pulleys manufactured prior to 2016. The serial number corresponding to this period includes all manufacture dates on or prior to 15365xxx.

Omni-Blocks prior to about 2016 were made in a slightly different manner. The button set screw has thread lock but no sealant on top of it. The correct position of the set screw is the same as all later Omni’s – it should be slightly below the surface (see pictures). Inspect and if yours is not below the surface, please return it and we will repair it.

Just like all Omni’s, this must be part of the inspection before and after each use.

To make future inspection easier and for extra security, we recommend you add epoxy on top of the set screw. Standard two-part epoxy suitable for metal is available at hardware stores (follow manufacturer’s instructions). Simply clean the area of dirt or grease, etc., cover the set screw with epoxy and wipe the excess so the epoxy is about level with the Omni body. A little high or low is okay, but make sure the set screw is covered.

Wait for the epoxy to cure, check that it is hard, and you are done.

Note: If you are not comfortable doing this yourself, you can send us your Omni and we’ll do it and return it to you. See details on returning your device for inspection on page 6.

The inspection criteria below refers only to the MHP58, Material-Handling 4.5” Omni, of any date range.

For an explanation and further information, please contact us by e-mail info@safetypro.nl or call +31(0)76 751 25 18.